1. The first thing to check is to ensure that the incoming water is connected to the “right” connection side
of the portable tankless water heater. If the incoming and outgoing connections are reversed, the portable
tankless water heater will not work. The incoming is on the far right and the outgoing water connection is in
the middle.
2. The “On/Off” switch should be with the “-“ sign pushed down.
3. Check to make sure you have fresh batteries and they are installed in the correct position.
4. Make sure that you have a minimum of 25 PSI of sustained water pressure. Number one reason that the
portable tankless water heater does not ignite is that there is not enough water pressure.
5. Check to ensure that no wires have disconnected inside the portable tankless water heater during shipping.
Make sure the gas is OFF and the “On/Off” switch is in the OFF position. The front cover is held on 8 screws:
2 on top holding on the black vent screen, 2 on the upper/back of the rain cap, 2 on the bottom, and 2 inside
the top under the rain cap. The knobs pull off. All the wiring is done with push together plastic connectors.
They are all visible without further dismantling of the portable tankless water heater. It should be obvious
when a wire has become disconnected.
NOTE: Call technical support at 866.356.1992 if unsure how to remove the front cover.
6. It is possible that some debris or epoxy might have entered the water regulator. Check to see if the filter
screen on the water inlet is clear of debris. You can also reverse the hookup by taking your water source and
hooking it up to the water outlet side and back flushing the system to ensure there is no blockage.
7. If you’ve checked everything and the water heater still continues to not ignite, you can try a water pressure
adjustment as follows: Looking up at the bottom of the portable tankless water heater, you will see 2 oval
holes in the case. The hole that is the furthest on the right looks up at the water regulator where you will see
two Phillips head screws. Take the screw that is furthest on the right in about a ¼ or ½ turn. This will enable
the portable tankless water heater to operate on a lower water pressure by restricting flow.
8. There is a simple test that we can help you perform if you are unaware if you have enough water pressure.
Please visit the Eccotemp helpdesk at support.eccotemp.com or contact us via email at
9. Propane gas cylinders sometimes are contaminated with air, especially new tanks upon their first filling.
Cycle the portable tankless water heater on and off by letting the water run through the L5 to purge the air
from the gas.
10. Should a portable tankless water heater fail to light or stay lit after 10 cycles, please visit
Troubleshooting
Visit our Helpdesk at support.eccotemp.com or contact us
via email at [email protected] if you run into a problem.
DO NOT RETURN TO STORE
[email protected] for additional troubleshooting steps.
support.eccotemp.com or contact us via email at [email protected] for additional
troubleshooting steps.