Eccotemp is owned and operated by Eccotemp Systems, LLC (“Eccotemp", “we”, “us”, and/or “our”) and has been created to provide our Site visitors and Customer's own Site visitors (“you”, “your”) with information about our company and our email collection tools. This Privacy Policy (this “Policy”) sets forth Eccotemp’s policy with respect to information, including personally identifiable data (“Personal Information”), that is collected from you through the Site. 

The Services and our business may change from time to time. As a result, at times it may be necessary for Eccotemp to make changes to this Policy. Eccotemp reserves the right to update this Policy at any time and from time to time without prior notice. Please review this Policy periodically, and especially before you provide any Personal Information. This Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Policy shall indicate your agreement with the terms of such revised Policy.

When you interact with us through the Site, we may collect Personal Information and other information from you, as further described below:

We collect Personal Information from you when you voluntarily provide such information, such as when you contact us with inquiries, subscribe to our Eccotemp email newsletter, login or complete a purchase on our Eccotemp website. For instance, Eccotemp may collect the following information about you: name, address, zip code, telephone number and email address.  Wherever Eccotemp collects Personal Information we make an effort to provide a link to this Policy.

By voluntarily providing us with Personal Information, you are consenting to our use of it in accordance with this Policy. If you provide Personal Information to the Site, you acknowledge and agree that such Personal Information may be transferred from your current location to the offices Eccotemp located in the United States.

Non-Identifiable Data: When you interact with Eccotemp through our Help Desk hosted by Zendesk, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you, unless it is combined with Personal Information. Eccotemp may store such information itself or such information may be included in service providers. We may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that Eccotemp uses no Personal Information in this process.

In providing the Services, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site or the Tools. Certain information collected through the use of cookies may be used to serve you more relevant online advertisements by us or third parties. We may, or a third party may, place and recognize a unique cookie on your browser specifically to identify you for the purposes of providing you with customized ads or content across channels. The cookies may be linked to data you voluntarily submit to us, e.g., your email address, which we may share with a third party.

More information about how Eccotemp and its partners use cookies can found at our cookie statement page.

In addition, you can generally inform the web services with which our Services integrate (such as social buttons, widgets, and other embedded features or content) that you do not want certain information about your webpage visits to be collected. Enabling “Do Not Track” in your web browser settings is an easy way to accomplish this. The “Do Not Track” browser setting is supported by recent versions of major browsers. Please consult http://donottrack.us on how to enable this privacy setting on your browser. You can also change the way your browser handles cookies. Already existing cookies can be deleted. You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to note that some Services may not function properly if your cookies are disabled. Please consult www.allaboutcookies.org on how to manage or delete cookies in your browser. This Policy covers the use of cookies and similar files by Eccotemp only and does not cover the use of cookies, flash cookies, and similar files by any third-party advertisers or websites linked to the Site. We also may use Google Analytics and other similar services. Google Analytics uses cookies to help analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google, Inc. (“Google”). Google may use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

In an ongoing effort to better understand and serve the users of the Services, Eccotemp may conduct research on its customer demographics, interests and behavior based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Eccotemp may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Eccotemp may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Eccotemp uses the Personal Information you provide in a manner that is consistent with this Policy. If you provide Personal Information for a certain reason, we may use the Personal Information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Information you provide to answer your question or resolve your problem. In addition to the foregoing purposes, we and our affiliates may use your information to: (a) improve the content and functionality of the Services; (b) better understand our users; (c) improve our marketing and promotional efforts, better suit your needs; and (c) resolve disputes, troubleshoot problems and enforce our Terms of Use (as defined below).

In addition, Eccotemp may use your information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated.

There are certain circumstances in which we may share your Personal Information or other information with third parties without further notice to you, as set forth below:

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets. If Eccotemp is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any Personal Information and give you effective notice before Personal Information is transferred or becomes subject to a different privacy policy.

In order to provide our services, Eccotemp utilizes third party agents, both domestically and internationally, to perform tasks on behalf of and under the instruction of Eccotemp. Personal data, including EU and Swiss personal data, obtained on a consumer may be disclosed from Eccotemp's clients to third parties (such as agents, representatives, vendors, and/or subcontractors) for the purpose of performing business-related functions. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. Eccotemp's agents, vendors, and/or subcontractors will be contractually obligated 1) to use, protect, and maintain the same level of confidentiality and protection of personal information consistent with this Privacy Policy and Privacy Shield Principles where Directive 95/46/EC applies, and 2) to notify Eccotemp if they make a determination that they can no longer meet this obligation. We recognize that under Privacy Shield, we have potential liability for unlawful onward transfers.

Eccotemp may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Eccotemp, (c) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (d) protect against legal action by private parties or governmental entities.

Eccotemp takes reasonable steps to protect the Personal Information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Site may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Information to Eccotemp via the Internet.

This Policy applies only to the Site. The Site may contain links to other websites not operated or controlled by Eccotemp. The policies and procedures described here do not apply to the Third Party Sites or services. The links from the Site or placement of Tools on certain Third Party Sites does not imply that Eccotemp endorses or has reviewed the Third Party Sites. We suggest contacting those sites, services, entities or persons directly for information on their privacy policies.

Eccotemp does not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide Personal Information through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to Eccotemp, please contact us, and we will endeavor to delete that information from our databases.

This Policy shall not apply to any unsolicited information you provide to Eccotemp through the Services or through any other means. This includes any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Eccotemp shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

To keep your Personal Information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted. Please also feel free to contact us if you have any questions about this Policy or the information practices of this Site. You may contact us as follows: [email protected]

Applicable California privacy legislation permits visitors who are California residents to request certain information regarding our disclosure of information to third parties for their direct marketing purposes. To make such a request to access such information, please contact us as follows: [email protected]. Within thirty (30) days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.

Eccotemp supports accountability of information industry standards and practices, responsible and effective federal regulation of the data industry, and legislation governing the practices of all data providers. We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC)

All purchases valued at $75 or above will be shipped with SIGNATURE REQUIRED due to high amounts of theft. If you wish to remove the SIGNATURE REQUIRED from your shipment please contact Customer Service. Please Note: By opting out of SIGNATURE REQUIRED, you release Eccotemp from all liability of lost or stolen packages. Call 1-866-356-1992 or chat with us  here to speak with a customer service agent.

If an item is refused or not deliverable the customer will be charged a 15% restocking fee of the purchased price.

We do NOT ship to PO Boxes.

Free ground shipping is available for orders over $149 within Quebec and Ontario. Shipping can take up to 14 days, although most orders are shipped within 1 business day. We offer upgraded shipping options. If you selected expedited shipping at checkout this does not guarantee your order will ship the same day. Holidays & weekends will cause your order to ship the next business day. Orders placed after 1 pm Eastern Standard Time will ship the following business day. All expedited shipping is at the mercy of the chosen carrier and method. We are not responsible for delays caused by weather or circumstances beyond our control. Please be aware that estimated delivery dates for back-ordered items are subject to change. In the event an add-on item within your order is not available due to stock constraints, we will reserve your entire order and dispatch it as a complete shipment once all items become available. This policy ensures that your order is delivered in its entirety without partial shipments.

1. When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include offers, coupons, order tracking, or other information.

2. You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we may send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

3. If you are experiencing any issues, you can reply with the keyword “HELP”. Or, you can get help directly from us at https://support.eccotemp.com/en/.

4. Carriers, such as AT&T, are not liable for delayed or undelivered messages.

5. Message and data rates may apply for any messages sent to you from us and to us from you.

6. If you have any questions about your text plan or data plan, please contact your wireless provider.