John, Sep 7, 10:10 PM:
Thanks for the quick response! And parts of your directions worked...thanks! Specifically, it was a combination of the water intake screen being somewhat plugged by a couple insects (I cleaned) and the connection between the CE-L5 unit and the propane hose being a bit loose (I tightened).
Thanks again for the great troubleshooting advice.
Tech Support, Sep 7, 9:09 PM:
Hello Bill, please be sure to check for gas leaks around your regulator hose as well as the gas assembly internally on the unit as this could be the cause of smelling gas but no ignition.
If your Eccotemp CE-L5 will not ignite, please review the following troubleshooting guide:
- Check your propane tank to determine if you are out of gas.
- Check your batteries to see if they are properly installed. Are your batteries new? If not, try another set. When checking your batteries and encounter corrosion, gently clean the connections with a wire brush and install a fresh set. Be careful when doing this, as battery acid is extremely harmful and poisonous. 3. Disconnect the incoming water line. There is a screen immediately inside of the incoming water pipe that may have clogged over time and is reducing the water flow and water pressure. After following these steps, test to see if the water heater is working. If you are running your CE-L5 with something other than the showerhead connected to the outgoing water line, such as plumbing, disconnect this and try to operate the water heater to determine if your plumbing is the issue. You need to have a minimum of 20 pounds per square inch of water pressure to activate and sustain operation of the CE-L5 water heater. If you cannot achieve and maintain adequate water pressure, your water heater will function erratically or not at all. If you have low pressure that is near adequate, please follow the link below to access instructions on increasing your CE-L5’s sensitivity to water pressure: https://eccotemp.zendesk.com/attachments/token/vkovnpzfcoips4n/?name=Pressure+Adjustment+Guide.pdf
Technical Support Team
Eccotemp Systems LLC
John, Sep 7, 6:38 PM:
It has been working fine this weekend 7 or 8 showers (we only use it for our Labor Day family event once a year) then stopped. It does the rapid ignition clicking, I can smell a bit of gas, but apparently doesn't light as the water doesn't get warm. After clicking for 8 to 10 seconds it will gradually stop but still no warm water. Water flows fine, gas is flowing if the smell is any indication, pressure is between 40 and 60 lbs (I'm on a well and that is the operation range according to the pressure gauge). I have tried the details listed on your trouble shooting questions online - checking the conformation of the two igniters and the flame sensor (seem right, but my sensor is on the right side and note between the two igniters), wire connections (nothing loose), tapped on the solenoid, thermocouple wire seems connected, full propane tank (and again I can smell gas when starting a bit), etc... but no hot water. Lots of cold water, nothing hot. Any help would be appreciated. Thanks! John