US Return Policy Details

US Returns – Effective December 15, 2017 

For purchases made on Eccotemp.com and all retail marketplaces  

6 month satisfaction guaranteed returns! 

Our policy below extends to purchases made on Eccotemp.com.  

• If at any time,within 6 months of your purchase, you may return new or unopened products for a refund. In the event you used a promotional coupon on your order that was item specific or required a shipping threshold, your refund will be reduced accordingly to the coupon that was used at the time your order was placed. Returning your order partially may subject your refund to being reduced; less than the amount of the current full retail cost of the item you are retaining. Customer is responsible for all shipping related costs.  

• If your purchase falls within 45 days, you may return new or used products. Items must be in their original packaging with all original included accessories. Used items may be returned and will be subject to a 15% restocking fee if the item cannot be sold as new. Eccotemp will provide a prepaid shipping label for qualifying orders within this 45 day window. To complete your return, please contact customer service at 1-866-356-1992 or email support@eccotemp.com. 

• For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative or email support@eccotemp.com. Customer service will determine if a RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately. 

• For any defective items within 45 days of purchase, please contact tech support immediately at 1-866-356-1992, email support@eccotemp.com, or visit www.eccotemp.com to schedule a call with tech support to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue a RGA for the defective product to be returned and a replacement or refund will be issued upon product return.  

RSL labels are only provided to the United States, excluding Hawaii and Alaska.  

Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45 day return window please refer to the warranty policy located in the product manual. You may also download copies of product manuals by visiting www.support.eccotemp.com 

For any inquires on a product's warranty and what it covers please reference the product manual included or go to support.eccotemp.com to find a digital copy. 

Authorized Retailer Return Policy 

30 day satisfaction guaranteed returns! 

• For any reason, you may return new, unopened items for a full refund of the original purchase price 30 days from the consumer purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item. Please contact customer service at 1-866-356-1992 or support@eccotemp.com to request an RGA. 

• For any non-functioning or damaged items due to shipping, please note damage with carrier at the time of delivery and then call 1-866-356-1992 or email support@eccotemp.com immediately and speak with a customer service representative. Customer service will determine if a RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately. 

• For any defective items within 30 days of the retailer purchase date, please contact tech support immediately at 1-866-356-1992, email support@eccotemp.com, or visit www.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued immediately.

For further questions, please email support@eccotemp.com.