Eccotemp Warranty Information
Listed below is our warranty information as it pertains to our models as it applies to freezing. Eccotemp makes no other claims, expressed or implied herein.
Outdoor model numbers 45H-NG, 45H-LP and indoor model numbers 45HI-NG, 45HI-LP have an antifreeze protection circuit installed on the units. This circuit will protect the units down to -30 degrees F from freezing.
NOTE:THIS DOES NOT COVER FREEZING FROM FROZEN WATER IN THE PIPES. FROZEN WATER IN THE INCOMING OR OUTGOING WATER LINES MAY CAUSE A RUPTURE IN THE HEAT EXCHANGER AND PIPES. ECCOTEMP SYSTEMS, LLC ALSO RECOMMENDS THE APPROVED VENT KITS FOR 45HI-NG, 45HI-LP INDOOR MODELS. USING A VENT KIT WITHOUT A BACKFLOW PREVENTER MAY CAUSE DAMAGE.
In order to prevent this, you must take the following steps:
- Ensure that the unit is plugged in and there is electricity being supplied at that outlet
- YOU MUST ENSURE THAT THE PIPES ARE INSULATED WITH HEAT TAPE or YOU MUST KEEP THE WATER ON AT A TRICKLE TO ENSURE NO FREEZING INCURS
- Your vent kit must have a back-flow preventer to ensure cold air does not backflow through to the heat exchanger and risk freeze damage.
ECCOTEMP SYSTEMS, LLC WARRANTY WILL NOT COVER RUPTURES IN ITS SYSTEMS DUE TO FROZEN WATER IN THE PIPES. It is the homeowner and/or installers responsibility to ensure that the incoming and outgoing water lines are properly insulated and protected against freeze.
Outdoor model numbers L5, L7 & L10 along with the FVI12, i12 and iE series DO NOT have an antifreeze circuit installed. If the temperatures get at or below freezing or if these conditions are anticipated, you MUST drain the unit by unscrewing the drain stem located at the bottom right of the unit as well as unhook the incoming and outgoing water line to ensure proper drainage from the heat exchanger. L5, L7 & L10 should be taken down and stored away in a warm safe place.
Please click here for more information on our warranty policy.
You can also find out more information on protecting your water pipes during the winter months by visiting this website.
Gas Hose Adaptor Warning
The Eccotemp L5 and Eccotemp L10 model heaters have a 1/2 to 3/8 adaptor in the hardware pack for attachment of the LP hose to the heater.
This adaptor must be installed with thread sealant , a spool of pipe tape which is included with the tankless water heater.
Multiple wraps of pipe tape may be necessary to assure complete seal.
Always check for gas leaks before using the heater.
Before attempting to light the water heater make sure to look and smell for gas leaks. Use a soapy solution to check all gas fittings and connections. Bubbling at a connection indicates a leak that must be corrected. When smelling to detect a gas leak, be sure to sniff near the floor also.