Problem | Possible Cause | What to Do |
Not Enough or No Hot Water | Water Shutoff valve is not fully opened. | Check shutoff Valve and open fully. |
Hot water faucet is not fully opened. | Open hot water faucet completely. (The main burner goes off when incoming water volume is inadequate. | |
Water piping is frozen | Allow piping to thaw | |
No electricity or water supply is cut off | Check that proper power is being supplied and/or water supply is adequate. | |
Unit is not “ON” | Turn the unit “ON” by the button on the remote control. | |
Water not Hot enough | The temperature may be set too low | Increase the temperature setting |
The gas valve is not fully opened. | Check and open the gas valve fully. | |
Water too hot | The temperature is set too high | Decrease the temperature setting. |
Water shutoff valve is not fully opened. | Check Shutoff valve and open fully. | |
Small amount of water has been heated. | Allow more water to flow. | |
Water filter is clogged | Clean the filter with a tooth brush. | |
Fan Continues to rotate after hot water faucet is closed. | This function is to purge unburned gas 10-15 seconds. | Normal Operation. There is no need to call for service. Check for Error Code. |
TS: Troubleshooting tips for the i12 model
Updated over a year ago