My L10 is not staying on
Tech Support
Hello John Smith,
Thank you for writing in.
I would like to extend my highest gratitude towards your cooperation in resolving your issues and making our business better in achieving our goal for customer service. Your time and business is highly appreciated at Eccotemp.
Have a great day!
Regards,
Technical Support Team
Eccotemp Systems LLC
1.866.356.1992
www.eccotemp.com
John Smith
Hello Eccotemp team.
Your advice of disconnecting the LP gas hose (and regulator) has worked. thanks for the help. I will remember this advice in the future.
Best Regards,
John
Tech Support
Hello John Smith,
Good day!
You're welcome. Please let us know. You are using an LP gas and it is a dirty gas where its debris mostly causes clogs and obstructions.
Regards,
Technical Support Team
Eccotemp Systems LLC
1.866.356.1992
www.eccotemp.com
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John Smith
ok, thanks for the advice. I will try that in the morning.
John
Tech Support
Hello John Smith,
Good day!
We apologize for inconvenience. Please check if there is a clicking sound coming from the solenoid. If there is none, please take it our and check if the plunger goes back and fort and reattach it again. Before starting the unit, please spray a soapy water to the joints to ensure no leaks. Please try different gas hose and regulator. Purge the gas hose to ensure there is no obstructions inside.
Please let us know. Thank you!
Regards,
Technical Support Team
Eccotemp Systems LLC
1.866.356.1992
www.eccotemp.com
John Smith
Hello Eccotemp team. thanks for your response to my issue.
After trying these suggested fixes I am still coming up against the same problem: the heater ignites normally but the continues to “click” as it is still trying to ignite.. then it turns itself off (flame out) after about 5 seconds.
Looks like it wants to work … but just doesn’t get there.
Please let me know if you have any more advice for me.
Thanks.
John
Tech Support
Hello John Smith,
It was a pleasure speaking with you in regards to your L10.
We are following up to ensure that all issues have been resolved or are being resolved regarding your Eccotemp tankless water heater. Please know that we take each and every issue that arises with the utmost importance. If any issues should arise please reply to this email and we will promptly address any concerns. We appreciate and value your business as well as your comments.
Please perform the water pressure sensitivity adjustment
https://eccotemp.zendesk.com/attachments/token/vkovnpzfcoips4n/?name=Pressure+Adjustment+Guide.pdf
NOTE: Set the gas temp knob to minimum and the water temp knob to maximum.
Setting 1: Turn both screws clockwise until resistance is felt. Once the screws are in closed position,please turn both counterclockwise just 1/8 of a turn.
Setting 2: Turn both screws clockwise until resistance is felt. Once the screws are in closed position,please perform one full turn on the left screw and 1/3 of a turn on the right.
Please let us know. Thank you!
Tech Support
Hello John Smith,
Thank you for contacting Eccotemp Systems Help Desk. Our goal is to provide you with the best customer service possible. With that being said, please note we have received your request and will take all steps necessary to resolve your issue. Our Phone Troubleshooting department is available Mon-Fri 9-5 PM EST. You may also reach them through chat 24/7, just visit our website and select the blue Support button on the right side of the screen at https://www.eccotemp.com/contact.
***Please keep in mind that the L5/L7/L10 is NOT to be permanently mounted or left unattended as it is not recommended and can be considered a hazard. Not for indoor usage or to be vented. Also, these units are not to be plumbed in to the side or any other part of the house or location and is meant to serve for recreational use only. Using in the manners stated will violate your warranty.***
For your records your ticket number is located above. We regret any inconvenience that this issue may be causing you and please be assured that we will do what is necessary to resolve it. Please don't hesitate to contact us anytime or to update this ticket as needed.
If your Eccotemp L10 comes on for a small amount of time and then shuts off, please review the following troubleshooting guide.
Check your propane tank to determine if you are out of gas.
2. Check your batteries to see if they are properly installed. If your batteries are not new, try another set. When checking your batteries, if you encounter corrosion, gently clean the connections with a wire brush and install a fresh set. Be careful when doing this as battery acid is extremely harmful and poisonous.
3. Disconnect the incoming water line. There is a screen immediately inside of the incoming water pipe that may have clogged over time and is reducing the water flow and water pressure.
4. After following these steps, test to see if the water heater is working.
5. If you are running your L10 with something other than the shower head connected to the outgoing water line, such as plumbing, disconnect this and try to operate the water heater to determine if your plumbing is the issue.
IMPORTANT:
You need to have a minimum of 20 pounds per square inch of water pressure to activate and sustain operation of the L10 water heater. If you cannot achieve and maintain adequate water pressure, your water heater will function erratically or not at all. If you have low pressure that is near adequate, please follow the link below to access instructions on increasing your L10's sensitivity to water pressure:
Prior to completing the following steps, please make sure that your L10 has completely cooled and your gas supply is turned off. Take the cover off by removing the 4 screws at top and 2 on the bottom and the knobs pull off. Disconnect and reconnect all wire connections to ensure that everything is properly seated. There is a flame sensor directly above the burner. There are 3 black rubber wires going up to the burner area. Two of these rubber wires are attached to igniters and one is attached to the flame sensor. The flame sensor has a noticeably longer piece of metal. It should be on the far right and have a piece of blue tape on its wire. To test your electrical system, please click on the link below:
If your issues continue to persist please reply to this email and we will try additional steps to resolve your issue.
Thank you!
John Smith
My L10 fires up but continues to "click" for about 5 seconds before it kicks off. Previously it was running pretty well. no change in environment.