Ticket Example: L10 comes on, then shuts off

L10 Unit comes on then shuts off

 John Smith 

I need help! my water heater L10 does not continuously running. it comes on then after a few seconds the water turns cold the cabin where the unit is 

installed is approximately 100 miles from my home in a remote area. It is 
therefore intolerably inconvenient when the water heater works so unreliably 
when we arrive. i appreciate any help you can give. thank you

Sent from my iPhone

Tech Support

Hello John,

We apologize once again. If your Eccotemp L10 comes on for a small amount of time and then shuts off, please review the following troubleshooting guide.

  1. Check your propane tank to determine if you are out of gas. 
    Check your batteries to see if they are properly installed. If your batteries are not new, try another set. When checking your batteries, if you encounter corrosion, gently clean the connections with a wire brush and install a fresh set. Be careful when doing this as battery acid is extremely harmful and poisonous. 
    3. Disconnect the incoming water line. There is a screen immediately inside of the incoming water pipe that may have clogged over time and is reducing the water flow and water pressure. 
    4. After following these steps, test to see if the water heater is working. 
    5. If you are running your L10 with something other than the shower head connected to the outgoing water line, such as plumbing, disconnect this and try to operate the water heater to determine if your plumbing is the issue.

IMPORTANT: 
You need to have a minimum of 20 pounds per square inch of water pressure to activate and sustain operation of the L10 water heater. If you cannot achieve and maintain adequate water pressure, your water heater will function erratically or not at all. If you have low pressure that is near adequate, please follow the link below to access instructions on increasing your L10's sensitivity to water pressure:

https://eccotemp.zendesk.com/attachments/token/vkovnpzfcoips4n/?name=Pressure+Adjustment+Guide.pdf

Prior to completing the following steps, please make sure that your L10 has completely cooled and your gas supply is turned off. Take the cover off by removing the 4 screws at top and 2 on the bottom and the knobs pull off. Disconnect and reconnect all wire connections to ensure that everything is properly seated. There is a flame sensor directly above the burner. There are 3 black rubber wires going up to the burner area. Two of these rubber wires are attached to igniters and one is attached to the flame sensor. The flame sensor has a noticeably longer piece of metal. It should be on the far right and have a piece of blue tape on its wire. To test your electrical system, please click on the link below:

https://eccotemp.zendesk.com/attachments/token/rshnzog2vwt9x9e/?name=TestingTheElectricalSystem.pdf

Please let us know after. Thank you!

Technical Support Team 
Eccotemp Systems LLC 
1.866.356.1992

 

John Smith

thank you. i will try that when i get back to where my unit is installed.

Sent from my iPhone

 

Tech Support

 Hello John,

You're welcome. we will be waiting for your update then. Please do not hesitate to send us an email anytime. 

Thank you!

Technical Support Team 
Eccotemp Systems LLC 
1.866.356.1992 
www.eccotemp.com

 

John Smith

Good morning! I tried the steps given however luck is not on my side. Please have someone call me on Friday. I wiull be at the location by then.

thnks

Sent from my iPhone

 

Tech Support

Hello John,

Good day!

We will call you back on Friday at 3pm EST and if you may change the scheduled callback, please reply to this email otherwise, just wait for a call.

What we will do by then is perform the water pressure adjustment for its sensitivity. If you have time, you can try doing it yourself.

https://eccotemp.zendesk.com/attachments/token/vkovnpzfcoips4n/?name=Pressure+Adjustment+Guide.pdf

NOTE: Turn both screws clockwise until resistance is felt. Once the screws are in closed position,please turn both counterclockwise just 1/8 of a turn.

Thank you!

Regards,

Technical Support Team 
Eccotemp Systems LLC 
1.866.356.1992 
www.eccotemp.com

 

 John Smith

thank you for the call. I didnt know about the water pressure adjustment. i waited for you to guide me doing teh adjustment because i dont want to damge my unit. thank you! Tech Support was great..he knows the product very well and help me back in track.

hot water is what i need and what i have now. thank you for your effort.

John 

Sent from my iPhone

 

Tech Support

Hello John,

Thank you for writing in. 

We would like to extend my highest gratitude towards your cooperation in resolving your issues and making our business better in achieving our goal for customer service. It was our pleasure to be of service. Your time and business is highly appreciated at Eccotemp. 

Have a great day!

Regards,

Technical Support Team 
Eccotemp Systems LLC 
1.866.356.1992 
www.eccotemp.com

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