Eccotemp FVI-12 LP/NG Indoor Whole Home Tankless Water Heater Warranty

Eccotemp Systems ,LLC Limited Warranty Information
Model(s) FVI12-LP and FVI12-NG


Eccotemp hereby warrants this product to be free of material defects in materials and workmanship when installed and operated according to Eccotemp’s installation and operating instructions. This Limited Warranty extends to the original purchaser and subsequent owners, but only while the product remains as the site of the original installation. This Limited Warranty terminates if moved or reinstalled at a new location. There are no warranties, express or implied made or given other than contained in this Limited Warranty. No agent, employee or representative of Eccotemp has any authority to bind Eccotemp to any representation or warranty concerning the Product not contained in this Limited Warranty. Eccotemp reserves the right and authority to change, modify or alter this warranty at any given time.

Except as expressly set forth herein, THERE ARE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO ANY GOODS SOLD HEREUNDER. BUYER’S EXCLUSIVE REMEDY IS LIMITED TO REPAIR OR REPLACEMENT OF THE GOODS SOLD, AT ECCOTEMP’S DISCRETION. ECCOTEMP SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.


Limited Warranty Period

This Warranty is extended by Eccotemp Systems to the Owner. This warranty takes effect on the date of installation of the Product or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:


1) Limited Five-Year replacement (years 1 through 5) of defective parts other than the heat exchanger- Labor not included.
2) Limited additional Ten-Year replacement (years 1 through 10) on the heat exchanger when the Product is used in a single-family dwelling – Labor not included.
3) Limited additional Two-Year replacement (years 1 through 2) on the heat exchanger when the Product is used for commercial capacity, if it is used in other than a single family dwelling, or if the Product is supplied with pre-heated or circulated water – labor not included.

1. Total Ten-Year (Years 1 through 10) or 6,500 operational (burn) hours recorded by the water heater, whichever occurs first.


Item Period of Coverage
Heat Exchanger 2 years
All other parts 2 years

Free Accessories (Gas shut off valve, fittings, hardware pack, etc.) 30 days

Coverage’s are void if the unit is used in a hot water circulation loop, in series with a circulation system or where an on-demand recirculation system is not incorporated.


Owner is responsible for all other costs incidental to repair such as labor, shipping, delivery and permits. Proof of purchase required. Products repaired will be covered under this Limited Warranty for the remainder of term of the original purchase.


Shipping Related Costs:
Within the first 30 days of purchase, Eccotemp will cover all ground shipping costs for warranty related issues, excluding AK, HI, Canada, and any location outside of the continental US. After the first 30 days of purchase, Eccotemp will cover all ground non expedited shipping costs to the customer for warranty related issues, excluding AK, HI, Canada, and any location outside of the continental US. After the first 30 days of purchase, the customer is responsible for all shipping to Eccotemp, regardless of reason or circumstance. The method for warranty related shipping back to the customer will be Ground equivalent with the provider of Eccotemp’s choosing.


AK, HI, Canada, and any location outside of the continental US, will be responsible for all shipping costs, regardless of reason or circumstance.


All shipments of any type of product coming to Eccotemp for any reason must have an RGA for any repairs to be made. Please contact Eccotemp to obtain an RGA number prior to shipping anything to Eccotemp. Failure to do so could result in loss of product. Eccotemp will not be responsible for replacement due to loss or damage if these steps are not properly followed.

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