Having trouble getting your Portable Tankless Water Heater to ignite?
Are you hearing clicks at the initial startup, but it seems there is no gas getting through? It's possible that there is something blocking your gas compression fitting. This can happen during the shipment of the water heater and is easily fixable.
The portable series come with the compression fitting already on the gas connection. Be sure you take a look up inside of the fitting to ensure nothing is blocking gas from flowing freely.
If this check does not fix your issue or is not applicable, please feel free to contact our dedicated product support team at firstname.lastname@example.org.