My L5 stopped working after using it a few times
This issue tells us a few things that could be causing this problem.
The battery is the first thing to check and replace if need be. The battery powers up the ignition pack to create the spark and allow the gas solenoid to open and stays that way during the operation.
If after changing the batteries, the issue still persists.
· Since this is a new series of L5, the connection at the ignition pack is no longer soldered inside the box but it is now connected via receptacle. During the transit or use of the heater, this receptacle sometimes gets loose and that could be the issue.
Take the cover off and then disconnect and reconnect the receptacle.
If all of this does not correct the issue, please contact our support team at firstname.lastname@example.org. Please be sure to include serial numbers, photos of your installation, and proof of purchase when you email us so that we can help you as quickly as possible.
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