E2

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    Kirk Frederick

    45-HI LP

    After 4 months of flawless operation I'm now getting E1 and E2 error codes. The propane tank was filled about 3 weeks ago and is still mostly full. Water pressure is at 60lbs and the gas regulator is at required size. Again, the heater worked flawlessly up till now.   

    Neither error appears with my kitchen sink faucet when the hot water is full-on. Seems to have the perfect flow of water for the unit to operate.

    However, what started yesterday, running the shower, the unit runs up to temp and then climbs 3 or 4 degrees above the preset temp (120) - goes to 124. It stays at 124 for about 30 seconds and then drops to about 111 degrees, climbs to about 118 to 120 and then displays the E1. It is pretty consistent. This doesn't occur with the kitchen faucet.

    I removed the the shower head and let the water flow directly out of the pipe. I turned the water of full and E1 Error occurs, but if I turn the shower faucet on about half way, no error occurs. Less than half way and the unit displays E1.

    In the shower, E2 occurs after E1 - following shutting the water off and then back on in attempt to restart the heater. You must wait for about 15-30 seconds to avoid the E2 error. This also occurs when the shower is running and another faucet in the home is turned on - I imagine that the sudden drop in water pressure or increase in flow triggers it. The unit seems a bit hypersensitive to changes in water flow - yet not sensitive enough to turn on the unit as faucets have to be full on in order to trigger the unit to turn on.

    The dishwasher has never triggered the heater to turn on. The flow is way too low.

    I really need help. I suspect it is the computer seeing nothing has changed.

  • Avatar
    Tech Support

    Hello Kirk Frederick,

    Good day!

    For E1, this is directly pertaining to Gas supply. First, please try switching to a different gas hose and regulator. You are using a Liquid Propane which is a dirty gas which most of the time causing clog inside the gas valves and regulator mechanism. Secondly, please check the wire connection from the solenoid to the computer board. Just disconnect and reconnect it (see attached photo). Additionally, please also check the water inlet's drain plug where the water screen filter is attached to and make sure that it is not filled with dirt. Please clean it.

    An E2 error code indicates that there is something occurring electrically, within the water heater. Please unplug the unit and drain it completely then plug the unit back, run water through it and operate it as normal. Set the temp to 120F(default) and observe if an error would still occur. Thank you!



    Regards,

    Technical Support Team
    Eccotemp Systems LLC
    1.866.356.1992
    www.eccotemp.com

  • Avatar
    Kirk Frederick

    We switched the old regulator and hose with a brand new regulator and hose. We disconnected the Solenoid Valve Connection and reconnected it. We also drained the unit and checked the inlet drain plug finding the inlet filter was clean and looks new (no sentiment or debris).  

    We're still getting E1 and E2 error codes.

  • Avatar
    Tech Support
    Tech SupportThursday at 13:25

    Hello Kirk Frederick,

    Good day!

    May we know, have you tried switching to a different gas hose and regulator? If not, please do so for us to be able to determine the cause of your unit's issue. You can just respond to your ticket for your update. Thank you! 

    Regards,

    Technical Support Team
    Eccotemp Systems LLC
    1.866.356.1992
    www.eccotemp.com

  • Avatar
    Kirk Frederick

    Yes, we changed to a different (brand new) hose and regulator.

    I am still getting E1 and E2 codes as I described in the first message.

  • Avatar
    Tech Support

    Hello Kirk Frederick,

    Good day!

    We apologize for the inconvenience this has caused you. Please remove the front panel and please tap on the solenoid using any wrench(see attached photo on your ticket). You are using a liquid propane gas and this is a dirty gas which sometimes causes clogging inside the valve. If it still does not work then, we give you an option to send you a computer board or you can send it in for repair instead.

    Please let us know.

    Regards,

    Technical Support Team
    Eccotemp Systems LLC
    1.866.356.1992
    www.eccotemp.com

  • Avatar
    Kirk Frederick

    There is no photo attached to my ticket that shows the solenoid. Could you please attach a photo of the solenoid so I'm addressing the correct part.
    Thank you

  • Avatar
    Tech Support

    Hello Kirk Frederick,

    Good day!

    We have reattached the photo on your ticket. Please check the attachment.

    Thank you!

    Regards,

    Technical Support Team
    Eccotemp Systems LLC
    1.866.356.1992
    www.eccotemp.com

  • Avatar
    Kirk Frederick (Edited )

    Thank you, I found the attachment. Tapping on the solenoid (a few different times) did not solve the problem. The unit seems to be burning correctly, with blue flames.The flame increases with the water flow as it seems it should - noticeable when slowly opening the the hot side valve of the faucet.

    Under normal use (water full on) the flame continues to climb to 122 and then 124 (temp set to 120) but suddenly the flame decreases significantly - water temp drops to about 110. The flames slowly increase and temp grows steadily to about 118 for a few seconds and as soon as the temp hits 120, the e1 code occurs. I don't believe this is caused by dirt in the gas or a clogged solenoid.

  • Avatar
    Tech Support

    Hello Kirk Frederick,

    Good day!

    Please refer to your ticket for the next step to do. 

    Thank you!

    Regards,

    Technical Support Team
    Eccotemp Systems LLC
    1.866.356.1992
    www.eccotemp.com

  • Avatar
    Kirk Frederick

    I referred to my ticket and no "next step" is present.

     

  • Avatar
    Tech Support

    Hello Kirk Frederick,

    Good day!

    Please refer to your ticket. We are sending you the computer board. 

    Thank you!

    Regards,

    Technical Support Team
    Eccotemp Systems LLC
    1.866.356.1992
    www.eccotemp.com

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