45HI-NG - E1 Tech Support D Updated August 02, 2016 15:13 Follow Tech Support Hello John Smith, Thank you for writing in. I would like to extend my highest gratitude towards your cooperation in resolving your issues and making our business better in achieving our goal for customer service. Your time and business is highly appreciated at Eccotemp. Have a great day! Regards, Technical Support Team Eccotemp Systems LLC 1.866.356.1992 www.eccotemp.com John Smith Thank you Eccotemp.com for resolving the problem I was having with the 45HI-NG unit. What I was told to try, worked. I can hardly wait to go take a HOT shower it's been so long. That was a good call on a solution that fixed what was needed in making the unit work properly. Thank you Tech Support Hello John Smith, Thank you for contacting Eccotemp Systems Help Desk. Our goal is to provide you with the best customer service possible. With that being said, please note we have received your request and will take all steps necessary to resolve your issue. For your records your ticket number is located above. We regret any inconvenience that this issue may be causing you and please be assured that we will do what is necessary to resolve it. Please don't hesitate to contact us anytime or to update this ticket as needed. An E1 is directly related to an issue involving your gas supply. If you are getting an E1 error code, first verify that your water heater is the correct gas type. On the right side of the water heater, there is a plate that specifies LP for Liquid Propane or NG for Natural Gas. This should match the type of gas that is being supplied. If this matches, verify that your installer checked to make sure that the gas is the correct pressure for your 45H/HI. The pressure needed for this model is 10-13 inches of water column for Liquid Propane and 5-8 inches of water column for Natural Gas. Also, make sure your installer used a regulator capable of delivering the proper gas flow needed for the 140,000BTU 45H/HI. Next, verify that your gas supply is turned on. Lastly, after doing all of this, make sure that you are not out of gas. Can you hear the water heater trying to ignite? In a proper ignition sequence, the fan will come on, the display will show ground water temperature, and you will hear a series of fast, high pitched clicking followed by a few lower pitched clicks which are noticeably slower. It should go through this sequence twice if it does not ignite. * If you have not done so, please take the time to register your product with us here https://eccotemp.zendesk.com/entries/23454072-Product-Registration . We appreciate and value your business, Technical Support Team Eccotemp Systems LLC 1.866.356.1992 www.eccotemp.com John Smith The 45HI-NG I purchased and installed according to the manual that came with it. Everything has been ckd even the pressure by the gas co. But this unit switches into its start up mode and won't get past it without a E1 code popping up and it goes no further. What can be done to solve this problem? I've sent you comments and a request in recent past but still I get no responce from Eccotemp.com in what needs to be to done to fix and make it rt. The gas co tried and couldn't come to any conclusions either. Related articles E1 Non Error Code Related Eccotemp Product Manuals E0 Eccotemp 45 Series Limited Warranty Comments 0 comments Please sign in to leave a comment.