PortaHot(L5) Water Heater Not Working Tech Support Updated December 08, 2016 23:10 Follow Tech Support Hello John, Thank you for writing in. I would like to extend my highest gratitude towards your cooperation in resolving your issues and making our business better in achieving our goal for customer service. Your time and business is highly appreciated at Eccotemp. Have a great day! Regards, Technical Support Team Eccotemp Systems LLC 1.866.356.1992 www.eccotemp.com John That was it. I loosened up the right screw and now it is perfect! I have hot water again. Thank you for all of your help. John Sent from my Verizon Wireless 4G LTE DROID Tech Support Hello John, Good day! We apologize for the inconvenience this has caused you. Please follow the instruction below for the water pressure adjustment and let us know the result. Thank you! https://eccotemp.zendesk.com/attachments/token/vkovnpzfcoips4n/?name=Pressure+Adjustment+Guide.pdf NOTE: Turn both screws clockwise until resistance is felt. Once the screws are in closed position, please turn both counterclockwise just 1/8 of a turn. Regards, Technical Support Team Eccotemp Systems LLC 1.866.356.1992 www.eccotemp.com John Ecotemp, Thanks for getting back to me. Yes, I would love to talk to one of your service techs. I have the L5 and it's just not getting hot (luke warm at best). It worked fine at sea level but now at 3800' it's not working. I have read all the trouble shooting and watched all the videos. I have a blue flame, I have the newer version with the flared fitting on the regulator, I have tried several different LP tanks, used it in non-windy conditions, and I'm using a Remco 55Aquajet,5.3GPM, 75-85PSI RV pump. I have tried everything I can think of and I just need some expert help. So, when you get time please call me at: 916-759-9975. Thanks, John Tech Support Hello John, Good day! Sorry for the trouble this might have caused you. What is the best number where we can reach you so we can contact you and help you to trouble shoot the unit. Regards, Technical Support Team Eccotemp Systems LLC 1.866.356.1992 www.eccotemp.com John I have tried to call your customer service people for several days now and all I get is 3 minutes of waiting and then " thanks for calling ". What is up with that? Is there another number I can call to discuss my problem? Thanks, John Sent from my Verizon Wireless 4G LTE DROID Related articles Eccotemp L5 Cover Removal L5 not igniting Unit does not come on - L5 L5 Turns on then off PortaHot(L5) Not Igniting Comments 0 comments Please sign in to leave a comment.