John, Sep 7, 10:10 PM:
Thanks for the quick response! And parts of your directions worked...thanks! Specifically, it was a combination of the water intake screen being somewhat plugged by a couple insects (I cleaned) and the connection between the L5 unit and the propane hose being a bit loose (I tightened).
Thanks again for the great troubleshooting advice.
Tech Support, Sep 7, 9:09 PM:
Hello Bill, Please be sure to check for gas leaks around your regulator hose as well as the gas assembly internally on the unit as this could be the cause of smelling gas but no ignition. Thank you for contacting Eccotemp Systems Help Desk. Our goal is to provide you with the best customer service possible. With that being said, please note we have received your request and will take all steps necessary to resolve your issue. Our Phone Troubleshooting department is available Mon-Fri 9-5 PM EST. You may also reach them through chat 24/7, just visit our website and select the blue Support button on the right side of the screen at https://www.eccotemp.com/contact. For your records your ticket number is located above. We regret any inconvenience that this issue may be causing you and please be assured that we will do what is necessary to resolve it. Please don't hesitate to contact us anytime or to update this ticket as needed. If your Eccotemp L5 / L7 will not ignite, please review the following troubleshooting guide: 1. Check your propane tank to determine if you are out of gas. 2. Check your batteries to see if they are properly installed. Are your batteries new? If not, try another set. When checking your batteries and encounter corrosion, gently clean the connections with a wire brush and install a fresh set. Be careful when doing this, as battery acid is extremely harmful and poisonous. 3. Disconnect the incoming water line. There is a screen immediately inside of the incoming water pipe that may have clogged over time and is reducing the water flow and water pressure. After following these steps, test to see if the water heater is working. If you are running your L5 / L7 with something other than the showerhead connected to the outgoing water line, such as plumbing, disconnect this and try to operate the water heater to determine if your plumbing is the issue. You need to have a minimum of 20 pounds per square inch of water pressure to activate and sustain operation of the L5 / L7 water heater. If you cannot achieve and maintain adequate water pressure, your water heater will function erratically or not at all. If you have low pressure that is near adequate, please follow the link below to access instructions on increasing your L5's / L7's sensitivity to water pressure: https://eccotemp.zendesk.com/attachments/token/vkovnpzfcoips4n/?name=Pressure+Adjustment+Guide.pdf If those steps did not help, turn off your gas supply. Take the cover off by removing the 2 screws at top and 2 on the bottom and the knobs pull off. Disconnect and reconnect all wire connections to ensure that everything is properly seated. To test your electrical system, please click on the link below:https://eccotemp.zendesk.com/attachments/token/rshnzog2vwt9x9e/?name=TestingTheElectricalSystem.pdf If your issues continue to persist please reply to this email and we will try additional steps to resolve your issue. * If you have not done so, please take the time to register your product with us herehttps://eccotemp.zendesk.com/entries/23454072-Product-Registration .
***Please note that this ticket is automatically closed when we reply to you, however if you simply respond back to the ticket, it will immediately be placed back into open status for review.***
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______________________________________________________________________________________________________________________ ** Please Note: Normal technical support procedures are to only send one round of replacement parts if needed. You will then advised to send your water heater in for service. You can always send your water heater into our service facility to have it repaired/serviced if you wish to bypass parts being sent out. If you are within your manufactures warranty period, it could be free of charge*. You can also participate in our Warranty Exchange Program at any time as. Ask one of our technical support representatives for details of the program if you want to participate. A support ticket will have to be fully filled out with proof of purchase and product serial numbers if applicable to participate. How would you rate the support you received? You can copy the following URL into your browser to rate:https://eccotemp.zendesk.com/requests/803801/satisfaction/new/HsevStY3das19XDJLvuqzJtA9?locale=1
John, Sep 7, 6:38 PM:
It has been working fine this weekend 7 or 8 showers (we only use it for our Labor Day family event once a year) then stopped. It does the rapid ignition clicking, I can smell a bit of gas, but apparently doesn't light as the water doesn't get warm. After clicking for 8 to 10 seconds it will gradually stop but still no warm water. Water flows fine, gas is flowing if the smell is any indication, pressure is between 40 and 60 lbs (I'm on a well and that is the operation range according to the pressure gauge). I have tried the details listed on your trouble shooting questions online - checking the conformation of the two igniters and the flame sensor (seem right, but my sensor is on the right side and note between the two igniters), wire connections (nothing loose), tapped on the solenoid, thermocouple wire seems connected, full propane tank (and again I can smell gas when starting a bit), etc...but no hot water. Lots of cold water, nothing hot. Any help would be appreciated. Thanks! John