How Do I Return My Order?


Returning for refund on an purchase

  • Any return for refund must be approved by Eccotemp’s Customer Service team prior to shipping anything back to us. You can contact the team via live chat, by calling 866-356-1992 or emailing us at
  • Every return must be provided an RGA (Return Goods Authorization) number that is only provided by our Customer Service team. Anything returned without a RGA number will be refused. Eccotemp is not responsible for processing a refund on any returned product that was not first approved by Eccotemp’s Customer Service team and/or products that are lost in transit for return for refund.
  • You will need to provide the customer service team with your order number or proof of purchase before an RGA number is provided and your return is approved. 
  • If your returned product does not have the original packaging and/or is missing any of the components that came with the product, there will be a non-negotiable 15% restock fee.
  • The return window for used or opened products is 45 days and must be approved by the Eccotemp Customer Service team.
  • You may return your brand new, unopened product up to 6 months. You must provide photos to the Customer Service team prior to sending in to confirm it is still in NEW condition. Customer assumes all shipping costs.
  • Eccotemp reserves the right to NOT provide a Pre-Paid Return Shipping Label on ANY return. RSL's will only be provided if the order is being returned due to a defect and has been determined so by our Customer Support Team. Troubleshooting steps must be taken in order for the Eccotemp team to deem your product defective to be approved for a Pre-Paid RSL. *Please note: RSL's are NEVER provided to AK or HI. 

Returning for refund on a Marketplace purchase (Ex: Amazon (direct), Home Depot, Walmart, Lowes, etc.)

  • First, you must contact the store in which you purchased your order to be sure you follow their guidelines for return. 
  • Eccotemp's return policy is not the same as other marketplace stores online, so it is important that you reach out to where you purchased your order first to make sure you follow their guidelines.
  • Eccotemp is NOT responsible for providing a Pre-Paid Return Shipping Label for Marketplace returns. 
  • Eccotemp cannot provide a refund on a product that was not purchased on or directly from Eccotemp on Amazon. 
  • Your order must be returned to the store in which you purchased. 
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