Appointment Based Support Terms

ATTENTION!: All appointment-based support has a 60-minute call window. We will do our absolute best to call at the exact time booked. We will make 3 attempts over a 15-minute time frame before rescheduling your appointment to the next available time.

In order to keep your scheduled appointment, we do require the following: Requested product information, product installation pictures, product internal pictures, product serial number, and contact information. Not providing this information will cause us to reschedule your appointment once we receive all the required information.

Please send all information by replying to your support ticket previously emailed to you. This information is crucial to us being able to offer the best support possible to solve your issues. We value your business and are here to help 24/7 via our Help Desk or Mondays to Fridays from 9 am to 8 pm EST via Live Chat, Telephone, or Email.

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