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  1. Eccotemp Help Desk
  2. Store Locator & Frequently Asked Questions

Store Locator & Frequently Asked Questions

Eccotemp strives to help our customers with the hard stuff and the easy stuff too. Here is a list of some Frequently Asked Questions that you may find yourself wondering about. Thanks!

Return for Refund or Repair Policy

  • How Do I Return My Order?
  • Returning Your Product For Refund or Replacement (CA)
  • Sending Your Water Heater In For Repair (US Only)

US Return Policy

  • US Return Policy Details

Gas Pipe System Facts

  • Gas Pipe System Sizing
  • Gas Piping Facts: Information for properly sizing gas lines for use with tankless water heaters

Frequently Asked Questions

  • Privacy Policy & Terms
  • Disclaimer Regarding WELCOME15 Coupon
  • Help with the Shower Head & Hose
  • Tariffs And What That Means For Eccotemp
  • Which Unit Should I Use For My Radiant/Floor Heating Needs?
  • Safe Practices For Operating Your Portable Tankless Water Heater
See all 13 articles

General Servicing and Water Heater Maintenance

  • Do You Have A Home Warranty?
  • Oxidation near salt water Policy
  • Don't Let Water Heater Maintenance Scare You!
  • How to Remove Lime Scale from a Tankless Water Heater
  • Keeping a Tankless Water Heater Efficient
  • Service Valve Basic Information (Tankless Water Heater Lead Free Service Valve Sets)
See all 9 articles

Winterizing and Maintenance

  • Winter is Here: How to Prepare Your Tankless Water Heater
  • Freeze and Gas Warning
  • Winterizing your Tankless Water Heater

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