BEFORE YOU CALL

Save time and Money! Review the charts below and you may not need to call for service. This water heater incorporates a variety of shut off devices that prevent the operation of the water heater if undesirable combustion conditions occur. Such as the presence of a blockage of the combustion air vent, insufficient gas or pressure which can impact the safe operation of the water heater. Please contact a Qualified Service Technician if this occurs.

If you still need assistance and the above information did not answer your inquiry, please reach out to our team by emailing [email protected]. Please have your Proof of Purchase, Serial Number, and Photos of your Installation ready. ~ Team Eccotemp!