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SH12 Error Code Guide
Updated over a week ago


When an error code is displayed:

  • Close the hot water faucet.

  • Wait for 5 minutes before turning the water heater on again.

  • Open the hot water faucet.

If the error code remains shown:

  • Close the hot water faucet.

  • Take the proper action shown below and attempt operation of the water heater again.

If the error code is still shown:

  • Turn off the hot water faucet.

  • Take note of the error code displayed and call the customer service assistance number in the "If You Need Service" section of the manual.

NOTICE: If an error code other than those listed below is displayed, immediately turn off the hot water faucet, take note of the error code, turn off the switch on the remote control and call the customer assistance number. 866-356-1992.


CAUTION: For your safety DO NOT attempt repair of gas piping, remote control, burners, vent connectors or other safety devices. Refer repairs to qualified service personnel.

CAUTION: Make certain power to water heater is "OFF" before removing protective cover FOR ANY REASON.

CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. VERIFY PROPER OPERATION AFTER SERVICING.

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