John Smith
my heater will not ignite. we changed batteries
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Hello John Smith,
Good day!
Thank you for letting us know about your concern. May I please know the unit model and the serial number so I can give you the best resolution based on your needs.
Regards,
Technical Support Team
Eccotemp Systems LLC
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John Smith
Product model: L7
Serial number: ****gh7l0*****
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Hello John Smith,
Good Day!
Please follow the following suggestions below.
NOTE: Please keep in mind that the L5/L7/L10 is NOT to be permanently mounted or left unattended as it is not recommended and can be considered a hazard. Not for indoor usage or to be vented. Also, these units are not to be plumbed in to the side or any other part of the house or location and is meant to serve for recreational use only. Using in the manners stated will violate your warranty.
If your Eccotemp L5 / L7 will not ignite, please review the following troubleshooting guide:
Check your propane tank to determine if you are out of gas.
Check your batteries to see if they are properly installed. Are your batteries new? If not, try another set. When checking
your batteries and encounter corrosion, gently clean the connections with a wire brush and install a fresh set. Be careful
when doing this, as battery acid is extremely harmful and poisonous.Disconnect the incoming water line. There is a screen immediately inside of the incoming water pipe that may have
clogged over time and is reducing the water flow and water pressure.
After following these steps, test to see if the water heater is working. If you are running your L5 / L7 with something other than the shower head connected to the outgoing water line, such as plumbing, disconnect this and try to operate the water heater to determine if your plumbing is the issue.
You need to have a minimum of 20 pounds per square inch of water pressure to activate and sustain operation of the L5 / L7 water heater. If you cannot achieve and maintain adequate water pressure, your water heater will function erratically or not at all. If you have low pressure that is near adequate, please follow the photo below to access instructions on increasing your L5's / L7's sensitivity to water pressure:
If those steps did not help, turn off your gas supply. Take the cover off by removing the 2 screws at top and 2 on the bottom and the knobs pull off.
Disconnect and reconnect all wire connections to ensure that everything is properly seated. To test your electrical system, please click on the link below:
https://eccotemp.zendesk.com/attachments/token/rshnzog2vwt9x9e/?name=TestingTheElectricalSystem.pdf
Please let us know after.
Regards,
Technical Support Team
Eccotemp Systems LLC
www.eccotemp.com
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John Smith
It does not make any difference at all. Anything else I can try?
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Hello John Smith,
I apologize once again. At this time, let's isolate you water heater. To test if there is power going into the water heater, remove the front cover, once removed, please locate the microswitch at the bottom part of the water gas valve assembly (rectangular black piece with a yellow and red wire attached to it) and then push the metal plate on the right side away from the body and see if the clicking sounds would come back.
Remove the hot outlet connection/plumbing completely, set the gas temp knob to minimum and the water temp knob to maximum then ran the water heater that way. If the water heater runs, then there is something going on with your plumbing. If not, please let us know.
Regards,
Technical Support Team
Eccotemp Systems LLC
www.eccotemp.com
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John Smith
Surprisingly, it worked! It seems like my shower head is clogged. I cleaned it and it is now back in operation. Thank you once again! You're a Gem!
John Smith