Hello!!
I have a Brand New and properly installed i12
I am getting an E5 code. Please Help!
-John Smith
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Tech Support
Hello John Smith,
Good day!
The E5 error code refers to the Pressure Switch which can be caused by a motor problem or the voltage of the power supply is too low.
If you're sure that the power source is within the required amount and the same issue persists, try to reset your heater by:
Completely draining the unit out of water
Shut off gas valve
Leave unplugged for 5 minutes from power outlet
Restart heater
Another thing to check is the backflow preventer located inside the elbow vent pipe (included on the standard horizontal vent kit) connected to the top of the heater. Make sure that the butterfly valve inside freely moves when the fan blows the hot air out of the vent. To test, remove the top vent and run the unit without it and see if the issue goes away.
Please let us know right away. Thank you!
Technical Support Team
Eccotemp Systems LLC
www.eccotemp.com
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Hello.. I have tried the bulleted suggestions but the issue is not resolved. Anything else I can do?
-John Smith
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Tech Support
Hello John Smith,
Good day!
Have you tried checking your venting? Please be reminded that there is a backflow preventer located inside the 90 degree elbow vent pipe (included on the standard horizontal vent kit) connected to the top of the heater. Make sure that the butterfly valve inside freely moves when the fan blows the hot air out of the vent. To test, remove the top vent and run the unit without it and see if the issue goes away.
Please let us know right away. Thank you!
Technical Support Team
Eccotemp Systems LLC
www.eccotemp.com
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Thank you for the quick responses and support. I removed the venting and ran the water heater and it worked flawlessly. I determined that the shaft on the batterfly valve has been pinched by my plumber therefore it was not opening when the fan blows the fume and causing a build up inside and smothers the flame. I adjusted it and free the shaft and now the water heater is perfectly working. Thank you so much for your great support. I will recommend you to all my friends.
-John Smith
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Tech Support
Hello John Smith,
Good day!
I am so glad that we were able to identify the cause of the issue. Thank you for your patience and cooperation in resolving your issue!
We appreciate and value your business,
Enjoy your hot water!
Regards,
Technical Support Team
Eccotemp Systems LLC
www.eccotemp.com