Warranty Parts Replacement:
We do not offer free shipping under our manufacturer's warranty for any tankless water heater or parts to the following: Hawaii, Alaska, Puerto Rico and Canada or anything requiring international shipping. For continental US verified purchases, you have to shoulder the shipping cost from your location to our warehouse for repair. We only offer free shipping to your residence with a verified proof of purchase showing proof of purchase is within 30 days of receipt. A Certified Eccotemp Technician will determine whether to get your water heater in for service or to send you replacement parts.
Please Note: With the support of a receipt or proof of purchase, normal technical support procedures are to only send one round of replacement parts if needed (free 3-5 business days standard shipping; customers pay for expedited shipping requests). You will then be advised to send your water heater in for service. You can always send your water heater into our service facility to have it repaired/serviced if you wish to bypass parts being sent out. If you are within your manufactures warranty period, it could be free of charge*. A support ticket will have to be fully filled out with proof of purchase and product serial numbers if applicable to participate.
IMPORTANT: We DO NOT reimburse service fees acquired from any outside service companies. Warranty repairs are valid at our in-house location only. If you need assistance on replacement part's installation, please do not hesitate contacting our technical support team at 1-866-356-1992 (Mon-Fri 9am-8pm PM EST) or email us directly at firstname.lastname@example.org.
For Portable Units (Eccotemp L5/L7/L10):
Please keep in mind that the L5/L7/L10 is NOT to be permanently mounted or left unattended as it is not recommended and can be considered a hazard. Not for indoor usage or to be vented. Also, these units are not to be plumbed in to the side or any other part of the house or location and is meant to serve for recreational use only. Using in the manners stated will violate your warranty.